I'm sorry, but I think she over reacted. If you 
check it out, no one was attacking her. If they 
were, they'd defend their position. Instead, 
everyone apologised, Mak did profusely, even 
though as we later found out, it had nothing to 
do with him. 
If this was your first time meeting her, you'd be 
slightly shocked by her response. It was like 
putting on a suite of armour to deal with an ice 
cream sundae. 
I know how difficult it is to deal with 
customers. My parents used to run a variety 
store, and when people complained about the 
prices of cigarettes, especially when they were 
up to $6 a pack because of taxes, here was our 
response: "Go shop somewhere else then. No one's 
forcing you to buy anything here." Sometimes they 
did, and sometimes they didn't. I thought that 
was the best way to handle things like that. 
Sorry, but this is just the way I see things.