I think you are right in terms of how 
unprofessional the posts on this forum have been.

But I would disagree with this:
"now cel collectors won't have to use a service 
with absolutely no customer service skills."

Celga botched three auctions for me as a new 
customer.  But one of those auctions was relisted. 
 Without my asking, they bid on it (it went a 
little higher than my max, so they paid the 
difference out of their own pocket).  And they 
waived their commission.  I'd say that's pretty 
decent customer service.

Would I have preferred that the mistakes didn't 
happen in the first place?  SURE!  But you can't 
say that Celga didn't make an effort to make up 
for it.

I was pondering all of this, and I think I came up 
with the problem.  People see Celga as a business, 
which they pay for and which they expect a certain 
amount of professionalism from.  Celga, on the 
other hand, seems to view their service as a FAVOR 
which they do for us collectors (and for which 
they charge a fee).  If you view it from that 
angle, then their attitude makes sense.  And 
before you blast them, think about how many 
alternatives you have if they close up shop.  It's 
not like there are deputy services lining every 
street corner, so it's obviously not a HUGE 
industry.  Rinkya is in a testing phase, so there 
aren't too many out there....

Definitely a strange, uncomfortable situation all 
around.

JP