I emailed them a scan of the damaged cel (as per 
their request when i complained) on the 16 Nov & 
have not received a reply yet.  I have sent them 
a reminder too.

When i was ordering they apologised for the delay 
in replying as their email was down, but it was 
only a few days. Yet now they are just ignoring 
me.  But if what you is anything to go by then 
maybe I'll receive a reply yet.  What really 
sucks is that they can have time to update & send 
out site update emails yet not reply to a big 
ordering customer. *sigh...

Customer service obviously isn't anywhere on 
their list.  And to think they have a blacklist, 
they should be in top position!

*beats up his teddy to relieve frustration!!