Yes, definitely argue the point with them to get 
as close to what you feel that you're entitled to 
as you can. That's not to say kick and cry and 
rant on the phone, of course, but to be very 
professional and adult about it. But 
persistent. ;o)

Personally, I'm one of those people who hates 
arguing with people I don't know. I'll back down, 
even if I know that I'm in the right. My husband, 
on the other hand, has no qualms about insisting 
on his rights. *g*

I still watch in amazement when he handles the 
credit card companies, the insurance companies, 
and so on. If he had just accepted whatever the 
customer-service person told us, we wouldn't be 
in nearly as good a position right now.

I tell you, he hasn't even finished his second 
semester of law school yet, but we've already 
seen a nice, hefty return on the tuition-
investment. *lol* A little knowledge can be a 
dangerous thing... and so can persistence and 
insistence and a mature attitude.

-Cres