As some other folks here have already pointed out, 
the main problem lies in an essential language 
barrier.  It's difficult for a non-native-reader 
to distinguish the subtleties of emotional text, 
particularly in English, which is such a wordy and 
vague language compared to many others.

When writing in future, I'd advise keeping your 
queries as concise as possible, avoid emotional 
text, which can be confusing, and definitely keep 
track of all auction URLs that you've bid on, 
since that makes the whole tracking process 
infinitely easier.

In this case, I did some research for you, and 
luckily managed to find the auction URL for your 
keychains (it's a good thing you put "Sailor Moon" 
in the text of your request, or I'd still be 
searching through the archives):

http://page4.auctions.yahoo.co.jp/jp/auction/d1318
1266

When you write back to Keigo, or to Hyla, please 
give them this URL.  Given that Celga processes 
over 1000 successful auctions a month, you can 
imagine how tough it would be to find a single 
order without the URL... **grin**

In addition, and I don't mean this as a rebuke, 
this could have been easily resolved without a 
public post to the forum.  The Celga mailbox is 
always open, as is mine -- and we eat shipping 
queries for breakfast.  Just keep your email as 
simple as possible, and it won't matter who 
answers or how long they've been speaking English. 
 ^_^  We're here to help!