Secure online ordering

Method of payment :

  1. PayPal
    We will send you our PayPal address or a PayPal bill with your order confirmation.

  2. Credit card
    We accept credit cards (Visa or Mastercard).
    You can send us the information about the card by e-mailing them to, by using the secure server at URL,

  3. Wire transfer
    We accept payment by bank transfer to our (Transfer Wise) account. If you also have a Wise account, it's the method with the best exchange rate and lowest fee. We will send you the details with your order confirmation.

Iczer-2 (Iczer-3)
Very large cel. NFS

Shipping and handling charge :

  1. Packaging
    All cels are sent in hard carboard box and protected with bubble paper.
    We are sending packets around 2 times per week.

  2. Insurance (Important change !)
    Packets are sent registered.
    We are now using a private insurance for shipping.
    That means that the shipping costs don't increase any more with the insured value and in case of problem the money will be refund much quicker than by the post office. It also means that customers in Europa (and elsewhere) won't have to pay customs taxes anymore as we won't have to announce the full value on the packet.

  3. Shipping rate (new)

    Shipping for Switzerland is CHF 8.-

    Priority airmail
    Up to 500grUp to 2KG
    Europa$20$233-5 days
    $26$321 to 2 weeks

    Economic airmail
    Up to 500grUp to 2KG
    Europa$15$201 to 2 weeks
    $18$263 weeks

  4. What to do if you don't receive a packet ?
    The post office consider that it's "normal" if a packet takes up to 30 days and they won't start any search before that time. If you didn't received your packet after 30 days, please email us and we will ask the post to track it.

  5. What to do if a packet is damaged ?
    As mentioned, we are now using a private insurance. So never let the post office keeps your packet : they don't need it.

    If the wraping is damaged when you get the packet from the post office, just asks them to write you (and sign) a paper saying that it was damaged. Then mail or fax us that paper so that we may give it to the insurance company.

    If the content was damaged but you couldn't see it from the outside or you couldn't get a paper from your post office, please let us know. If you can make a scan or take a picture of the damaged produce and email/mail/fax it to us, that would be perfect. Else we will do without :)

    In case of lost or damage, it's us who will refund you the price and not the post office.