Keigo and I have conversed via e-mail, and if I 
understand correctly he is going to try and get 
the cels from the original winner!  The fact that 
he would even TRY to do that (whether or not he 
succeeds) speaks very highly of his dedication to 
customer service.  I couldn't ask for more.

I realized that I might have offended Celga by my 
posts, and I sent an apology via e-mail.  I only 
wanted to learn what kind of experiences other 
people had with the service---and whether mistakes 
 like mine were common.  (At times like this, I 
REALLY wish I spoke Japanese so that I could 
explain myself better!)  I compared my posts to an 
inquiry to the Better Business Bureau.  I was 
sending money to a business that was new to me, 
and I wanted to see how their other customers 
felt.  If I implied that Celga was dishonest, it 
was unintentional.

One confusing aspect of all this didn't even occur 
to me until Keigo's latest e-mail.  He was upset 
that I hadn't waited for his official confirmation 
(invoice) about the Ryoko auction.  Instead, I was 
responding to an e-mail from Makoto that confirmed 
my win.  But here's the tricky part: Celga doesn't 
send you any invoice or info if you lose.  Soooo, 
I didn't hear ANYTHING from Keigo.  So I waited 
for a few other invoices to come out and then 
asked about the one, earlier auction.  I thought 
my auction was simply overlooked, and to Keigo I'm 
sure it looked like I was being a very rude, very 
sore loser!  Ack!

The bottom line is that the folks at Celga are 
doing all they can to fix the situation.  I thank 
them for that and sincerely apologize for any bad 
feelings my posts may have caused.  It was all an 
honest mistake.

Sorry to take up so much bandwith....

JP