Dear JP, 

  First of all, I appologize for what happened 
to you. I am very sorry about it. I understand
how people would feel when we mess up their wish
cels or auctions. Most people and our customers 
are very generous but it is sad that a few are 
very irritable and emotional. From our side, 
it is sometimes hard to keep track the popular
auction that gets a lot of orders. Some people 
cancel their request, others raise thier max 
bids etc...but we are doing our best. In this 
patiqular case, you were a second actually but
my dear associate missed to check the first 
person's email....and I didn't noticed he verified
your winning. So, when you emailed me, I simply
replied like "the first person won it,"  Before
I knew it, everything started at this forum. 
I will do my best to fix you up, on the other
hand, I have to make another unhappy customer. 
It is our fault so I appologize for everything. 

  I rambled a lot..anyway, all I want to say is 
that I am sorry for our poor customer service or
handling auctions. Please bear with us. I really 
appreciate cel collectors supports here. 

  Thank you very much!!

Sincerely,
Keigo