It seems, Yann, that you are making the customer 
responsible for any screw-ups Atomic Club makes.

Notice that when you e-mail them asking to buy 
something, they're very quick to respond, but 
after that, no. 

It is Atomic Clubs responsibility to take care of 
their customers. If they tell someone they are 
willing to sell overseas, than they should handle 
that customer in a timely and professional manner.
You shouldn't agree to do something if you're not 
going to do it right.

I know as much as the next person that they don't 
have to sell cels to overseas customers, but if 
they agree to, then they're liable for the 
complaints they get. Just because they're doing 
us a "service" does not make them excempt from 
the simple rules of courtesy.

The victims should not be blamed here. If there 
are only two people at the shop who know about 
reserve cels, perhaps a better system should be 
made. You can't sit here and say "Well, only two 
people their sell cels, so it's OK that this 
personhad a horrible experience." All this means 
is that the store should be managed better. It 
does NOT excuse them. If they sell cels, they 
should at least educate their employees on them.

Sorry for the tone of this letter, Yann :( You're 
still cel-god, but I'm getting sick of the 
victims getting blamed. It's not OUR 
responsibility, it's THEIRS.

-Misha-chan